Refund policy

REFUND & EXCHANGE POLICY

At Atlas Chrono, we are committed to ensuring customer satisfaction and complying with applicable European consumer protection laws.

1. Right of Withdrawal (European Union Customers)

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days without providing any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right of withdrawal, you must notify us by email at support@atlaschrono.shop before the withdrawal period expires.

2. Return Eligibility

To be eligible for a return or exchange:

The item must be returned within 30 days of delivery.
The product must be unused, unworn, and in its original condition.
The original packaging, protective materials, manuals, tags, and accessories must be included.
Items showing signs of wear, damage, resizing, or misuse may not be accepted.

For hygiene and security reasons, customized or personalized items may not be eligible for return unless faulty.

3. Return Request Information

When requesting a return or exchange, please provide:

Full name
Order number
Product(s) being returned
Quantity
Reason for return
Contact email address

We recommend keeping your shipment tracking number until the return process has been completed.

4. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued using the original payment method used during checkout.

Depending on your payment provider, refunds may take up to 7 business days to appear in your account after processing.

Original shipping costs are non-refundable unless the item received was defective, damaged, or incorrect.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or delivered incorrectly.

We strongly recommend using a tracked and insured shipping service. Atlas Chrono is not responsible for returns lost, stolen, or damaged during transit.

Please include inside the package:

Full name
Address
Contact number
Contact email
Order number
Returned item(s)
Reason for return

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@atlaschrono.shop and include clear photographs of the issue.

We will evaluate the case and provide an appropriate solution, including replacement, exchange, or refund where applicable.